Problem with AWS Redash Instance

We currently have a hosted account with hundreds of reports and have recently learned that we’re going to have to move all of this to a self-hosted solution.

We’ve followed all of the steps on the Redash help page (sorry would put a link here but I’m restricted to only put 1 link in my first post) to spin up an AWS Redash instance, but when we input the IP address of the server we get a webpage with the error “404 page not found” (not a browser error, an actual simple webpage with that message).

We checked the /etc/motd file and it says “Your redash installation is available under https://[IP].c.hossted.com”, so we tried this address but get a generic “Site cannot be reached” error in the browser.

in the motd file is says “Make sure to fill out the activation form at Support - HOSSTED” but this link redirects you to a general support page on hossted.com

Help would be appreciated.

Hi Graham, might be able to help but don’t have the details here since my cofounder’s handled Redash installs for us. Would you be ok sending her an email at mysteryhunt1 at gmail dot com?

Thanks for the response. Turns out we were using the wrong AIM - we were using the one from the AWS marketplace, not the community AIM. All good now. :slightly_smiling_face:

In case of future searches, we don’t advise attempting a migration right now as we are still updating our migration script and have not yet released the new images for V10. Which means spinning up the images in our documentation would be a V8 instance (3 years old) and the migration script would fail :confused:

HI @Graham we are also facing the same dilemma. We have 100s of reports on hosted redash and now have to move to a self-hosted solution. Would be a great help if you can share your journey so far, what worked vs what not?

  1. Seamless way to migrate reports. We don’t want to copy reports manually. The script is not yet ready i guess that redash is providing. So best is to wait unless thats ready?
  2. Deploying a reliable redash instance using some pre-built marketplace images is a good idea? There are two options, Linnovate and Bitnami. Any suggestion which could be better?

We’ve been advised to wait. There is a new migration script but it required detailed knowledge of Python and we came unstuck. I’ve been informed that there is a more user friendly script on the way.

Thanks alot for the reply.

And any thoughts on the 2nd part?

Deploying a reliable redash instance using some pre-built marketplace images is a good idea? There are two options, Linnovate and Bitnami. Any suggestion which could be better?

Just seeing this now…

Our new migration script is almost ready. We’re just wrapping up documentation now :+1: It will be announced on the forum when it’s complete (a few days).

Redash already provides pre-baked images. We discourage using the Bitnami images in the strongest possible terms. They’re badly maintained and riddled with bugs. Not sure about Linovate but really these shouldn’t be necesssry. If there are issues with the first class images we’d like to know so we can resolve them :smiley:

HI Jesse
is the migration script ready?

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Yes! We released it on Friday. See the pinned post in this forum :slight_smile: