I’ve been using the AWS AMI (Redash 8.0.0 ami-0527e82bae7c51958) in Singapore region on a
t2.small EC2 instance successfully for almost a year.
Yesterday I got an
Internal Server Error message when I tried to access the Redash front-end.
In the past when I’ve had any issues I’ve been able to reboot the instance and it would start working again. This time however it’s not working. I already tried upgrading to larger EC2 instances (
I also can’t connect using the
EC2 Instance Connect (browser-based SSH connection) using the recommended
ubuntu user name specified in the Redash AWS setup documentation (I also tried the default
root user name and that also failed. The error message I’m seeing is:
There was a problem setting up the instance connection Log in failed. If this instance has just started up, try again in a minute or two.
I’m guessing since the original instance was
t2.small I must have hit a resource limit that’s causing it to crash. But since I can’t login to the server to check I’m not sure how to fix it.
Has anyone had this issue before and can advise on:
- (1) how to login to the instance or
- (2) how to fix it some other way
Thanks. I’ve been a happy Redash user for many years.